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Operations

Where businesses slow themselves down. Hidden inefficiencies. Communication breakdowns. Cross-functional confusion. Operational debt before technical debt.

SaaS Eats Itself Jun 26 The Phone Tree Came Back Jun 12 Operational Drift: When Nobody Is Steering May 4 The Repetition Is the Pattern: An Introduction to Operational Drift Apr 27 Operational debt is more dangerous than technical debt. Apr 13